Customer service training is a must for anyone with a job that interacts with the public. It is more important in some sectors than in others, but these skills are always good to have. This is because we often think we know how we would like to be treated, and we think that is how you talk to others. The problem with that is some don’t think like this, and they need customer service training so they know they are saying the right things at the right time. Not every customer is going to be pleasant, and that is where most of the problems come from.

One thing that surprised me about my customer service training was that I was instructed to smile. This is something that anyone should do when interacting with a person face to face, but I never thought there was a need to smile when on the phone with someone. I was taught that a smile will make your voice more pleasant, and will encourage you to be nicer and more patient with someone who may be complaining or giving you a hard time. This part of customer service was a surprise, and very much a simple lesson, but it is one that I would not have thought of on my own.

Customer service training can be a great way for a student looking for a part time job to never be out of work.